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Custom Soft is well equipped to provide a support and maintenance service for Products and Applications. A well-defined methodology and its communications infrastructure are utilized to provide both onsite and an offshore maintenance service. The dedicated product support team at Custom Soft provides round-the-clock support, application continuity, Help desk management with a high-level Standard Maintenance Procedures (SMP- Standard Maintenance Procedures), Procedural Manuals, infrastructure and ensures maximum application uptime.

Our Key Offshore Product Maintenance Services :

Application hosting & hardware maintenance :

  • Application hosting on dedicated server
  • Managing the continuity and resolving the hardware issues
  • Application Continuity Management
  • Availability Management
  • Capacity Management

Software Maintainance Services :

  • Corrective Maintenance : To resolve the corrective, incidental issues and errors.

  • Preventive Maintenance : To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement.

  • Adaptive Maintenance : adoptions are made to the application as a result of external factors.

  • Perfective Maintenance : To carry out functional modifications.

Helpdesk & support :

  • Settling the RFCs (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perfective maintenance. Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue co-ordinator.
  • For issues communication various tools including Client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).
  • Detailed coverage of following activity makes our maintenance service as a unique offering :

Incident Management

  • Modification Management
  • Maintenance and renewal
  • Configuration control
  • Program management and distribution
  • Dedicated team 24/7 support
  • Lower cost resources
  • Focus on Core activity with in-house team.
  • Rapid Time to Realize and Time to Market the software product.

Custom Soft signs a detailed Service Level Agreement (SLA) for Maintenance services for :

  • Legacy product maintenance
  • Component Development and up gradation
  • Support to multiple platform versions
  • Localization and customization of core products.

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Client Speak

"Custom Soft is best and great organisation. It provides best software services around globe."

Prad Walls(CEO)
Top IT Company, UK

Countries We Work

USA, UK, Canada, Australia, France, Netherland, Germany, New zealand, Italy, Singapore, Malaysia.

Contact us for Offshore Outsourcing | Software Outsourcing & Customization Services | Custom Offshore Development

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