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Frequently Asked Questions ( FAQ )


What is 'IT Outsourcing' and what is 'Offshore Outsourcing'?

Who we are and what do we offer ?

Why Prefer Software Outsourcing ?

Can Custom Soft Services sign an NDA (Non Disclosure agreement) with me?

What can Custom Soft Services do for me ?

How to submit a project request ?

Who are the programmers and where are they located ?

Do I require having my project specifications ready ?

Is my company an outsourcing candidate ?

Do offshore programmers write code in their native language ?

What type of processes does Custom Soft Services have in place ?

How does Custom Soft Services ensure quality ?

Is the code documented ?

How do I know what's going on as the project progresses ?

Can I be sure that the charges are fair and the project is being done properly?


What is 'IT Outsourcing' and what is 'Offshore Outsourcing'?

In the first sense, "IT outsourcing" means hiring somebody outside your company to provide IT services. Outsourcing is most common for companies whose IT needs are well known in advance. IT outsourcing can also mean hiring someone to be your IT department. Such a partner must have people who can work closely with your staff to understand your unique business problems so that you can deliver, implement, and service unique solutions. 

Offshore Outsourcing of software is simply software development at another location, a facility connected with the client's location using high-speed data communication links to allow engineers and managers to communicate on a real-time basis. Clients on the other side of the globe can monitor developments and project milestones on an up-to-the-minute basis, ensuring both quality and progress.

Who we are and what do we offer?

Custom Soft Services - India based Software Company specializing in Custom Software Development, Web Development, e-Business Application, Enterprise Solutions, PDA based applications. Also Our Product Development center offers Product Design and development, Product Testing, Product Maintenance, Support and Enhancement. Our competency is in .NET, JAVA, PHP, Delphi, and all Microsoft Technologies. We have a strong workforce of highly qualified and expert software engineers / professionals.

Why To Prefer Software Outsourcing?

Because remote services are responsible for client-side maintenance, this eliminates the need for application developers to worry about client configuration issues and OS support. They do not need to write code specifically to work under remote services in the same way they need to write code specifically for a browser. You can build a single application and deploy it locally or execute it remotely at any time.

Can CustomSoft Services sign an NDA (Non Disclosure agreement) with me?

All the business transactions with CustomSoft are transparent. CustomSoft Also signs an NDA (Non Disclosure Agreement) with its client also we sign PSA (Professional Service Agreement) and SLA (Service Level Agreement).

What can CustomSoft Services do for me?

Our software developers are competent in designing, developing and implementing wide variety of applications (view our services at the Software Services & Product Development section of the Home Page). You can find some examples of the projects we have worked or are currently working on, at "Project Brief" page of the CustomSoft Services site. Some of these applications can be used in several different professional and personal environments. 

How to submit a project request?

It's easy! You simply have to fill out a project request. Once you have submitted the form our team will contact you to understand your requirements. Thereafter we enter into requirement management process and deliver formal project proposal. We also conduct teleconference in case client wish to discuss project issues with our team. We have a structured partnering and project acquisition process in place, to know more drop a request form to us.

Who are the programmers and where are they located?

Our core team is talented and skilled software developers who are located in Pune city, nearest city to Mumbai (Financial Capital of India). See more at "About us" page of the site.

Do I require having my project specifications ready?

No not necessary. Our team will help you to prepare the project specifications at No Cost. Our team will start developing the requirement simply by contacting you over Teleconference, Mail, Instant Messenger (Yahoo, MSN, AOL). This will also help to propose a right fit Technical architecture considering the overall and future scope of application. Our speedy response will save your time and time further in development process.

Is my company an outsourcing candidate?

Outsourcing used to be a tactic to improve operations and financial performance of troubled organizations. Today's outsourcing has evolved to be a preferred method of doing business by companies for numerous positive reasons.

Do offshore programmers write code in their native language?

All code is written using the same tools employed by developers in the U.S., and in English. Development team members have strong English skills and good virtual communication skills. The Client has the opportunity to work with the team leader and review blueprints as they are prepared and will thus be able to very quickly assess the team's communication skills. In the worst case, we can swap team members or even entire teams to meet Client expectations.

What type of processes does CustomSoft Services have in place?

At CustomSoft Services, we ensure through proper planning that the project doesn't move away from its targeted goals while the customer gets a clear definition of the project and is in the know of the project status and has ready access to project deliverables at any point of time.

To ensure the timely and quality delivery for 100% client satisfaction we implement the following:

  • Prototypes & Staged Deliveries

  • Weekly Status Reports

  • Comprehensive Bug Management

  • Configuration Management

  • Knowledge Management System

How does CustomSoft Services ensure quality?

We implement the Software Quality Assurance (SQA) process that addresses the quality assurance needs at every phase of the development cycle. Our QA team has developed a focused quality control checklist. In addition, we also have a comprehensive Quality Testing Checklist which ensures that every solution delivered by Custom Soft measures up to the highest possible international standards.

Is the code documented?

A project is not deemed complete until proper documentation is provided. We believe it is our professional responsibility to provide well-documented code. It also helps us in future projects to enhance functionality if and when the Client requires it.

How do I know what's going on as the project progresses?

All project information, for example requirements, design documentation, user documentation, tasks and defects, are available on a 24/7 basis on our Project Information System. Additionally, every Project has an unbilled Project Manager assigned to it, so as to offer the Client a single point of contact. It is one of the primary responsibilities of the Project Manager to keep the Client updated.

Can I be sure that the charges are fair and the project is being done properly?

Our customers can monitor every development stage. There are material results for every stage and our customers can see and review them. If required, we can provide an employee who will be in charge of Accounting and Status Reporting. The final scope of work is determined at the beginning of development and approved by you. And the additional reason is that we are keen to develop and maintain a long-term working relationship with you.

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Client Speak

"Custom Soft is a professional and goal oriented company delivering quality product on time."

Jim Wilson(CEO)
Top IT Company, USA

Countries We Work

USA, UK, Canada, Australia, France, Netherland, Germany, New zealand, Italy, Singapore, Malaysia.

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